Privacy Policy

The M5AZN platform team welcomes you and thanks you for your trust. We are fully aware of the importance of protecting merchant rights. Our electronic store platform is committed to safeguarding the information of both merchants and consumers through our privacy policy and confidentiality of information procedures.
In accordance with the usage agreement between you, as a merchant, and the M5AZN platform, this document outlines our privacy policy and confidentiality standards. Under the fourth item of Article 15 of the usage agreement, the "Privacy Policy and Confidentiality of Information" has been established to define and clarify the mechanisms for confidentiality and privacy in use on the M5AZN platform. Please be informed that once you log in to the M5AZN platform and establish your online store, all your information is subject to this policy.

Information Collected by M5AZN

  • Consumer Information: Personal data such as name, email, and UAE Emirates ID.
  • Merchant Information: Personal details like name, age, email, and UAE Emirates ID.
  • Store and Legal Entity Information: Data such as trade license details, including a copy of the trade license.
  • Login Information: Store login details, including username, password, email, password recovery question, and answer.
  • If merchants fail to provide the necessary information, M5AZN may attempt to obtain it from other sources.

    Store Revenue, Goods, or Services Information

  • M5AZN is aware of the stores revenues, as merchants use the payment gateways provided by the platform.
  • M5AZN is informed about the types of goods or services offered on the store platform.
  • M5AZN monitors store performance to provide direct support, advice, and guidance to help merchants improve their operations.

    Information About Store Consumers and Customers

    To maintain and improve the quality of the stores' performance, M5AZN regularly updates data regarding store consumers and customer segments.

    Sharing Information About Stores and Merchants

    M5AZN strives to maintain the privacy of merchants by keeping collected information secure and using it solely to improve platform quality, store operations, and merchant experiences.
  • As a rule, only authorized personnel at M5AZN can access this information, and their access is restricted, controlled, and subject to legal and administrative oversight. This information is never shared or published without authorization.
  • If M5AZN detects any irregular or illegal activity by a merchant, it may share relevant information with competent authorities to protect the platform and its users from any legal liabilities. This is done in accordance with the terms of the usage agreement.
  • Merchants who register their stores with M5AZN through a success partner grant the partner the right to view all information about their store.

    Confidentiality of Merchant, Consumer, or Store Information

    M5AZN is committed to protecting the confidentiality of platform users' information. While we aim to uphold the privacy policy and confidentiality of information, absolute security on the internet cannot be guaranteed. Therefore, we encourage merchants to safeguard their own information and not to disclose sensitive data unnecessarily.
    • M5AZN protects merchants' and stores' information using high-quality security systems that are regularly updated. However, due to potential threats such as viruses or cyber-attacks, we advise merchants to keep their important information secure.

      • Strategic and Logistical Services (Third-Party Services)

      Merchants acknowledge that if they request a service provided by a third party, they grant M5AZN permission to share necessary information (e.g., username, phone number, email, UAE Emirates ID, home address) with the service provider. This allows the third party to deliver the service that the user has subscribed to.

      Rules and Provisions for Using M5AZN Platform

      All obligations of the M5AZN platform, the obligations of merchants, and the rights outlined in the relationship between merchants and M5AZN are governed by the privacy policy and confidentiality of information. These rules ensure the credibility and trust that M5AZN aims to provide to merchants.